a cab driver taught me a million dollar leon in cutomer atifaction and expectation。 motivational peaker charge thouand of dollar to impart thi kind of training to corporate executive and taff。 it cot me a $12 taxi ride。
i had flown into dalla for the ole purpoe of calling on a client。 time wa of the eence and my plan included a quick turnaround trip from and back to the airport。 a potle cab pulled up。 the driver ruhed to open the paenger door for me and made ure i wa comfortably eated before he cloed the door。 a he got in the driver' eat， he mentioned that the neatly folded wall treet journal next to me wa for my ue。 he then howed me everal tape and aked me what type of muic i would enjoy。 well! i looked around for a "candid camera!" wouldn't you? i could not believe the ervice i wa receiving! i took the opportunity to ay， "obviouly you take great pride in your work。 you mut have a tory to tell。""you bet，" he replied， "i ued to be in corporate america。 but i got tired of thinking my bet would never be good enough。 i decided to find my niche in life where i could feel proud of being the bet i could be。 i knew i would never be a rocket cientit， but i love driving car， being of ervice and feeling like i have done a full day' work and done it well。 i evaluate my peronal aet and… wham! i became a cab driver。 one thing i know for ure， to be good in my buine i could imply jut meet the expectation of my paenger。 but， to be great in my buine， i have to exceed the cutomer' expectation! i like both the ound and the return of being 'great' better than jut getting by on 'average'"。由好作网www.hAOzuowEn.com整理
did i tip him big time? you bet! corporate america' lo i the travelling folk' friend!