I do a lot of management training each year for the Circle K Corporation, a national chain of convenience tore. Among the topic we addre in our eminar i the retention of quality employee—a real challenge to manager when you conider the pay cale in the ervice indutry. During thee dicuion, I ak the participant, "What ha caued you to tay long enough to become a manager?" Some time back a new manager took the quetion and lowly, with her voice almot breaking, aid, "It wa a $19 baeball glove."我每年都为全国连锁便利店索克公司做大量的管理培训。在经营管理研习会上，我们发言的题目中包括如何留住高素质的员工--考虑到服务业的薪工标准，这对经理们是一项巨大的考验。在这些讨论中，我问与会者：“是什么使你们在公司留了下来，并当上了经理？”过了一会儿，一名新经理接过问题，慢慢地、用悲伤的声音说道：“是因为一副十九美元的棒球手套。”
Cynthia told the group that he originally took a Circle K clerk job a an interim poition while he looked for omething better. On her econd or third day behind the counter, he received a phone call from her nine-year-old on, Jeie. He needed a baeball glove for Little League. She explained that a a ingle mother, money wa very tight, and her firt check would have to go for paying bill. Perhap he could buy hi baeball glove with her econd or third check.辛西娅告诉大家，她最初来索克做店员工作只是临时性的，同时她还在寻找更好的机会。就在站在柜台后的两三天，她接到了九岁儿子杰西的电话--孩子参加儿童棒球联盟需要一副棒球手套。她解释道，自己是个单身母亲，手头钱紧，第一个月的薪水要用来偿付账单。也许她只能用第二个月或第三个月的支票来给儿子买棒球手套了。WWw.hAOzuowEn.com
When Cynthia arrived for work the next morning, Patricia, the tore manager, aked her to come to the mall room in back of the tore that erved a an office. Cynthia wondered if he had done omething wrong or left ome part of her job incomplete from the day before. She wa concerned and confued.第二天早晨辛西娅到班上后，店铺经理帕特丽夏把她叫到了店后一间用做办公室的小屋。辛西娅以为她做错了什么，或是前一天有什么工作没有完成。她很担心，也很纳闷。
Patricia handed her a box. "I overheard you talking to your on yeterday," he aid, "and I know that it i hard to explain thing to kid. Thi i a baeball glove for Jeie becaue he may not undertand how important he i, even though you have to pay bill before you can buy glove. You know we can't pay good people like you a much a we would like to; but we do care, and I want you to know you are important to u."帕特丽夏递给她一个盒子，说道：“昨天我偶然听到你和你儿子的谈话。我知道有些事情很难对小孩子解释。这是给杰西的棒球手套，因为他也许不会理解自己对你有多么重要，尽管你只能先付账单，后买棒球手套。你要知道，我们虽然无法付给像你这样好的员工更高的薪水，但是我们真的很关心你，也想让你知道你对我们有多重要。”
The thoughtfulne, empathy and love of thi convenience tore manager demontrate vividly that people remember more how much an employer care than how much the employer pay. An important leon for the price of a Little League baeball glove.这家便利店经理所表现出来的周到、体贴和爱心生动地说明，比起雇主所付的薪水，人们记忆更深的是他们的关心。这十九元钱的儿童棒球联盟手套，是多么重要的一课啊！