Dear Manager:
Much to my regret, I write thi to place a complalnt againt your bad delivery ervice of your company.
The Samung tape recorder model number JB/4703 that I ordered from your company on Nov. 1, arrived yeterday. The erial number of the machine i 4703 -0641. I am orry to report that the recorder ha been badly damaged. There wa no unuual damage to the packing cae, but when I opened it, I fimnd that the lid of the recorder had been cracked and that the
front urface of the machine had been cratched.
Since there wa uch damage to the good, I decided to file a complaint againt the delivery ervice. Would you pleae let me know whether I hould return the recorder to you for a replacement or if you have an authorized ervice repreentative here to which I hould take it? I will hold on to thi recorder until I hear from you.
Sincerely your,
Jonathan Edward